[Resolved]  Bosch Home India — Durability of bosch washing machine (wag14060in)

Address:

Thrissur, Kerala, 680005

!!DISMAYED WITH BOSCH, HARDLY WORKED 170 HOURS!!!

I had delightful and awesome experience my old IFB washing Machine which served over 12 years of trouble free service only issue was with belt that also due to wear and tear.
To replace this machine I contacted our nearest home appliances dealer M/S VENU’S DIGITAL ARCADE THRISSUR KERALA and as per advice from their sales person, bought this “German Engineered “Bosch front-loading Washing machine (5.5 KG - WAG14060N) on Aug 31st 2013.

We used this machine hardly once in a week with less than one hour program, so will be 4 times in a month and now for 3 years and 4 months approximately 160 times. Recently it had a problem to cut off in between the program cycle and we have to restart the machine to complete the cycle. However two days back while working, the machine stopped and completely dead in between and no power is coming to the machine. I.e.no indicator is glowing when we switch on the power.

I contacted my supplier M/S VENU’S DIGITAL ARCADE THRISSUR KERALA and after a while I received a call from BOSCH and asked about the condition of the machine and firstly they told for just visiting and checking the machine, they will charge me Rs. 800.00 (better to ask Rs.1000.00, who’ll question??) and if there is any serious issues, they will charge for spare parts and service charge extra. After hearing this I’s really dismayed since I paid a huge amount for this “claiming” German technology machine which worked hardly 160 to 170 hours. A low priced China machine may work better than this and why you people are cheating the Indian customers????

Now I checked with some of my friends and relatives who had purchased this “ German Technology “ device, and heard that they also faced such problems immediately after the warrant period and they told me that mostly once the technician inspected the machine will ask to replace the circuit panel that may cause perhaps half the price of this precious product.

I strongly believe that your products are not "Tested" for Indian conditions and they are dumping it here. I am very much disappointed and already conveyed this bitter experience to the dealer M/S VENU’S DIGITAL ARCADE THRISSUR KERALA and planning to put my experience with this “German Technology “device in the local newspapers for public awareness of the Indian subsidiaries of these firms taking Indian customers for a ride and not to be cheated again by sweet words and sparkling ads in the media. My name is MADHURAJ MENON and my cell number is +[protected].