[Resolved] Bosch Home India — faulty machine purchased 2 months back with multiple issues, not being addressed by the company

 
1 Review
Seri Lingampally, Andhra Pradeshhyderabad, India
 protimadhawan on Jul 17, 2019
We purchase the machine on 4 th may 2019, model wat 2846, sin

We have raised multiple complaints on the problems the machine has been giving. Faulty timing : the machine is selected for the program to for 1 hr, when it gets closer to the last 5 mins, the program restarts and continues for another 1
Instances of machine not drying the clothes : the machine continues to have water in the machine even after the program is complete

Instance of water coming out from the front door.

The customer care executives reply saying that these are common problems with bosch washing machine, the mechanics who visited twice have also mentioned the comments

The machine was purchased for my aged parents and the experience is an absolute nightmare! The service level is pathetic and is only adding to the anxiety of my parents. Need immediate resolution.
Complaint marked as Resolved Aug 20, 2019

Complaint Status


[Jul 17, 2019] Bosch Home India customer support has been notified about the posted complaint.
Updated by protimadhawan, Jul 17, 2019
Machine Purchased at Bajaj Electronics, Gachibowli on 4th May 2019. The registered mobile no is [protected]/[protected]
Verified Support
Bosch Home India Customer Care's response, Jul 18, 2019
Dear Protimadhawan,

We regret the inconvenience caused. Please share your contact and location details here. Also, you can write to us at service.[protected]@bosch-home.com or call us on[protected] so that our team can get in touch with you soon.

Regards,
Bosch Home Appliances Team
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    Bosch Home India - faulty machine purchased 2 months back with multiple issues, not being addressed by the company