[Resolved] Bosch Home India — fridge
Salem, Tamilnadu, India
BeBenitoy on Oct 22, 2018
Service request no:[protected], i had purchased a bosch refrigerator but within one year refrigerator door magnet got damaged due to manufacturing defect and can't able to close the refrigerator door properly
I had informed the salem bosch service agency / engineer abt the repair in the month of march 2018, ie within warranty period, but no one had turned out and attended the repair
Now i have raised a service request in bosch customer care, call centre executive informs to pay rs 400 + & gst as spare cost and service engineer charges as 800 + gst
The machine is one year & 6 months old and the repair is due to manufacturing defect, moreover i had raised request with local service engineer for attending the repair in the month of march 2018, considering the above facts, pls waive off the spare & service engineer cost with applicable taxes and repair the door magnet with replacement on priority
[protected] & [protected]
Complaint marked as Resolved Nov 23, 2018
[Oct 22, 2018] Bosch Home India customer support has been notified about the posted complaint.
Verified SupportBosch Home India Customer Care's response, Oct 23, 2018
We regret the inconvenience caused. We have escalated your complaint. Our customer service team will contact you shortly.
Bosch Home Appliances Team
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