[Resolved] Bosch Home India — fridge

 
2 Reviews
Salem, Tamilnadu, India
 Benitoy on Oct 22, 2018
Service request no:[protected], i had purchased a bosch refrigerator but within one year refrigerator door magnet got damaged due to manufacturing defect and can't able to close the refrigerator door properly

I had informed the salem bosch service agency / engineer abt the repair in the month of march 2018, ie within warranty period, but no one had turned out and attended the repair

Now i have raised a service request in bosch customer care, call centre executive informs to pay rs 400 + & gst as spare cost and service engineer charges as 800 + gst

The machine is one year & 6 months old and the repair is due to manufacturing defect, moreover i had raised request with local service engineer for attending the repair in the month of march 2018, considering the above facts, pls waive off the spare & service engineer cost with applicable taxes and repair the door magnet with replacement on priority

Benito. Y

[protected] & [protected]
Complaint marked as Resolved Nov 23, 2018

Complaint Status


[Oct 22, 2018] Bosch Home India customer support has been notified about the posted complaint.
Verified Support
Bosch Home India Customer Care's response, Oct 23, 2018
Dear Benitoy,

We regret the inconvenience caused. We have escalated your complaint. Our customer service team will contact you shortly.

Regards,
Bosch Home Appliances Team
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Purchased bosch top loading washing machine from bajaj electronics punjagutta on date[protected] till date no demo techinician has come very bad service from bosch and bajaj electronics my contact no [protected]

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