[Resolved] Bosch Home India — front loader washing machine

ramesh77kumar

from Chennai, Tamil Nadu

Address:

625020

I purchased a bosch front loader washing machine around a year ago. The unit developed rust below the tray and inside the door area. Due to hygene wash mode the door area got rust. Below the tray area, rust developed due to water and foam seepage through the tray during the cycle.

Upon request for service online a month ago, an representative visited after the unit and claimed it is not under the scope of the bosch to do painting job.

Water and foam leakage through the door area and the tray area is not a fault of the customer. Hope the customer support understands this and carryout repair work and solve the issue. I have sent email to the customer care service.[protected]@bosch-home.com.

Ramesh

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Mar 14, 2018

Complaint marked as Resolved

Bosch Home India customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Bosch Home India Customer Care's response Dear Ramesh Kumar,

We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis.

Regards,
Bosch Home Appliances Team

Jan 30, 2018

Updated by ramesh77kumar My contact number is [protected] and my location is Madurai, Tamilnadu. First service request was filled online on 15 December 2017. Complaints sent to bosch customer care email address service.[protected]@bosch-home.com on 24 Jan 2018 and 26 Jan 2018.

Thanks
Ramesh

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Comments

ramesh77kumar

from Chennai, Tamil Nadu

My contact number is [protected] and my location is Madurai, Tamilnadu. First service request was filled online on 15 December 2017. Complaints sent to bosch customer care email address service.[protected]@bosch-home.com on 24 Jan 2018 and 26 Jan 2018.

Thanks
Ramesh