[Resolved]  Bosch Home India — I'm complaining about washing machine from bosch

Address:	Ghaziabad, Uttar Pradesh
Website:	www.boschindia.com

Dear forum,

I'm posting this complaint here after receiving no revert/communication from the team @ bosch. I have tired to contact the bosch team over email several times over the last one week).

Details of the complaint -

I would like to register a grievance cum complaint against my bosch home appliance - washing machine (Wab-16160) bought dated 6th november'15 with 2 years warranty (Enclosed bill for ref.)

At the time of installation, the service engineer suggested/insisted that there is no need of washing machine stand since this model is front-loaded and works best without a stand.

Recently, we were facing machine trouble and therefore called the helpline to get the same checked (Order no./ complaint no. - [protected] dated 19th oct'17). The service engineer visited our place yesterday i. E. 21st oct'17, after inspection he informed the whole machine body is damaged due to rust formation and same needs to be replaced. He also informed that machine body isn't covered under 2 yrs machine warranty and therefore we would have to bear all charges for it.

Please help me understand and resolve my two queries -
* firstly, i fail to understand that how a washing machine with a great reputed brand like bosch can have only 2 years machine body life and if that was the case, then why the service engineer insisted on not getting the machine stand at start itself.
* secondly, now the service engineer informs just the vary opposite that stand is very much required and same is available with service team.

Sir, i have been informed yesterday that the whole problem with my machine is the body damage due to rust formation due to water and what i fail to understand is a how a washing machine can work without water in and around it.in practical, every household have washing machine in their washing area only with water accessibility and one can't keep it out of water reach. If the machine body from such reputed brand have so less of life and at least the customer should be informed to take the stand along and not informed incorrect that same is not required with this model.
We as customer who don't understand the working of machine within have no choice but to believe what the service engineers tell us when they come at time of installation or on complaints.

I feel i have been misguided and misinformed by the service team @ bosch and would like to register my grievance for the same. I look forward for a resolution at the earliest as i'm facing problems due to non-working machine.

Regards,
Pooja gupta