[Resolved] Bosch Home India — issue with dishwasher

Sweta davda

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

There is issue with my dishwasher machine detergent box no getting open during washing cycle since november. After multiple follow ups
The engineer visited home in dec month and then updated for replacement of the circuit
Post that on 4th jan again the team came to resolve the issue and confirmed that dishwasher box needs to be replaced and not the circuit

Its really difficult to reach the team as on customer care/email/phone they are not responding

Kindly help to get me response from the support team for resolving the issue

All details of incident can be tracked through mobile number [protected]

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Feb 8, 2019

Complaint marked as Resolved

Bosch Home India customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Bosch Home India Customer Care's response Dear Sweta Davda,

We regret the inconvenience caused to you. We have escalated your complaint. Our customer service team will contact you shortly.

Regards,
Bosch Home Appliances Team

Jan 11, 2019

Updated by Sweta davda Hi Team
There was a replacement of detergent box done yesterday by the engineer however since today morning the washing cycle has not been working.
Would there be any fix that could be provided ASAP or I want to get the piece replaced under existing warranty of the machine.
The engineer who replaced the box would not be able to visit today and there is no ETC provided by the
customer care team also. I want to check on replacement policy of the machine as from last 3 months its not working as expected. Kindly help me to provide the guidelines on the same

Regards,
Sweta Davda
[protected]

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Comments

B. P. Bhatia

from Noida, Uttar Pradesh

My dishwasher is not working short circuit as explained by your engineer he took one card which might be faulty. Next day he called and told that it will take 10 to 15 days or some more so you're requested to rectify my complaint at the earliest.

B P Bhatia pH [protected]