[Resolved] Bosch Home India — misleading customers with wrong features-description | |||||
On 30/08/18 i ordered the above model from flipkart, made the payment, received the order on 1st, bosch service engineer visited my site, he looked at the model number asked the distance of the water tank from tap, i told him 13 feet (Which means 0.33bar water pressure), he opened the tap noted down 4 to 6litres (This he decided by looking at the water flow) on his papers and outright said that installing the machine would be foolish as this model does not work with this pressure. He said the machine needs at least 18 to 20 feet distance, in other words he said that there should be at at least another floor above and then the water tank, i showed him the product features on the description of the machine on flipkart site, he said that 0.3 water pressure doesn't hold good for all the models of bosch and only some models work with that pressure, he left advising me to return the machine and pick up another model which actually works at 0.3 bar water pressure. Now the nightmare begins.. I called flipkart, explained everything and asked for return and refund so that i could place a suitable order, but god help me... First they wanted 4 days... Then 2 days... Then another 2 days, it has been 10 days since my purchase.. There is only hate from me towards flipkart and bosch for taking serious issues so casually.. I will update tomorrow what happened.. Since they are supposed to come up with a resolution by 10:30 am tomorrow.. I would also register my complaint with consumerhelpline.gov.in, with all the proofs Was this information helpful? | |||||
Sep 14, 2018 Complaint marked as Resolved Since i purchased this product from FLIPKART, after a lot of delay they have accepted my return request, i have returned the product in its original packaging, as it was delivered to me Bosch Home India customer support has been notified about the posted complaint. Verified Support Sep 12, 2018 Bosch Home India Customer Care's response Dear SujathaWe regret the inconvenience caused. Please share your contact and location details here. Also, you can write to us on service.[protected]@bosch-home.com or call us on[protected] so that our team can get in touch with you soon. With Regards, Bosch Home Appliances Team | |||||
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