[Resolved]  Bosch Home India — new washing machine that failed in less than a month

1. I made full payment on dec 23, 2017 for bosch washing machine 7kg model no. Wak20161in vide invoice of bajaj electronics, near paradise, secunderabad, invoice no. 1216/17g/s-21042, dated dec 23, 2017.

2. The said product was delivered to me on dec 28, 2017.

3. On dec 30, 2017, a technician (+91 [protected]) from bosch gave us the demo, which was fine.

4. On jan 25, 2017, the washing machine in daily wash clothes mode was hardly taking half a mug of water from only tray one and the countdown of the timer was in progress with no spin of the drum at any given point of time.

5. We checked the water pressure at all points and were fine.

6. On jan 26, 2018 i called on the above said technician to see if i can get any help. He said we will have to lodge an online complaint on the toll free number and we immediately lodged an online complaint on [protected] and the order id received is [protected].

7. On jan 27, 2018, one mr. Ramu, technician – bosch +91 [protected] came and after an inspection reported that a part has failed and that it has to come from mumbai for which it would take 3 days.

8. One mr. Fareed[protected] from bosch called on jan 31, 2018 and informed that the spare part that arrived has been used for other customer and that he has placed a fresh order now, which would come after feb 6th, 2018.

9. The said new product failed in less than a month from the date of its unpacking, installation and demo on dec 30, 2017, which is really painful to us, as we feel we are cheated and now they are making us run errands since jan 25, 2018.