Bosch Home India — newly purchased refrigerator bearing model no. kdn43vl401 fridge freezer[protected].

Address:

RAILWAY OFFICER'S TRANSIT QTR NO. 75/VII, RAILWAY OFFICER'S COLONY

I have purchased a bosch make refrigerator bearing model no. Kdn43vl401 fridge freezer[protected] from shri raj manufacturing & projects pvt. Ltd., bilaspur, chhattisgarh, vide invoice no. 13/19-20, on 01st aug.’2019, the refrigerator originally delivered to me on purchase was technically defective and was replaced within 10/12 days of delivery. Since 1st week of june’ 2020, continuous abnormal high/loud irritated sounds, like running of a small generator, was noticed, probably from the fan, at the upper portion rear-side of fridge followed by absence of cooling. Accordingly, matter was complained at bosch service centre & representatives had a visit on 12.06.2020 & detected accumulation of ice at the rear end o[censored]pper portion near the fan and after clearing the ice by washing, the sound was stopped. However, after 12/15 days, again the problems appeared, crucially affecting the entire cooling system of the refrigerator. On reporting, service centre provided guys again on 10th of july and after going through the things, they had some conversation over mobile to their seniors, finally decleared that they are not in a position to diagnose the problem or to resolve the issue.

Under circumstances, suitable action is requested towards fast & permanent cure of the problems, which was beyond my expectation within 10/11 months of purchasing of the bosch make refrigerator. For your kind information, the one year warrantee period is well within, with validity upto 31st of july’2020.

Expecting your prompt & appropriate action for permanently resolving my issues, which may only restrict me to highlight the issue at consumer court and social medias as well.

Regards.

Bilaspur : the 12th july, 2020
Kuntal ghose
Railway officer’s transit qtr no. 75/vii
Bilaspur, chhattisgarh : 495 004.
Mail id : [protected]@gmail.com