Bosch Home India — Pathetic customer service for 100% dryer machine

Sharing my own experience with you all. Purchased a 100% dryer in late December last year. After working fine for 8 months, the machine started over heating so much that you would not like to touch it. Raised a service request and a Bosch representative named Arun comes and checks and says it's too hot and raises an internal request for changing a couple of parts as being defective. 2-3 days later, the parts get changed and he leaves. Next day the machine starts heating up again. The old service request is closed meanwhile and am forced to raise a new request. This is 9th of August 2021. Till now no one visited. Upon taking it up with customer care, the Manager's number is provided. He is Mr.Navin Saini. He explains me that the heating is normal. He further explains that if outside temperature is hot the machine will hear up. This is says in August when peak summer of May and June has passed with no complains. He further goes to explain body temperature and machine temperature and its linkage. Clearly seeing no point in talking to him, I decided to speak with Mr. Navin Athri who is supposed to be the Regional Head of customer service in Delhi and NCR. He promises to look into it and his deadlines of sending someone to look into it is right shifting continuosly.

Meanwhile I decided to check the status of the service request and as expected it is closed. The number is[protected]. The guy at the customer desk raises a new one[protected] and tells me someone will respond.

If the story above does not look to be a fairy tale or a bed time story and if you are at all bothered about your brand name you should wake up from your slumber.

The problem is not in your machine but in your people. Inadequate training, improper knowledge, lack of willingness to work and see and understand an issue is forcing me to take this step in social media before I take it up with consumer court for deficiency in service. There may be many who bark and do not bite but please do not be under this apprehension.

My opinion today regarding your post sales service is very very bad. You present a wonderful brand with a pathetic set of people serving it.

Sharing it in the public forum so that you and your people get appropriate ratings and PR