Bosch Home India — refrigerator latesteruy

My name is nikhilesh mukherjee, mobile no[protected]. I baught a bosch fridge from vijay sales on 26/5/2019. Serial no l67, bosch ref kdn42vb301. Water is leaking from the fridge. Your technician came today, he emptied out the box at the bottom behind the fridge which was full of water. He cleaned water spillage inside the fridge around the box to whatever extent he could do. That’s all he did. When i asked what have you done technically to make sure there won’t be any leakage of water again, he could not answer. He simply said box got filled up with water and overflowed.
Now, since he has emptied the box it is a matter of time when the box gets filled up, once box is full, it is going to overflow. There is a fundamental issue which remains unresolved. Please take note of complaint and act immediately to make sure it does not happen again. If it happens again, you will have to replace the fridge.
I have no hesitation to say, my experience with bosch fridge is extremely poor since i baught this fridge. You can check you past record.
Thank you