[Resolved]  Bosch Home India — repair of front load washing machine

Nov 17, 2018

Updated by Muralidaran r Sir,
After having placed the complaint in the
consumer forum a service person attended the complaint and now he finds that both the tub and drum is to be changed without fully opening the machine. He gives me a quotation of Rs. 11145 for change of belt, drum, tub. This is rather pathetic that the machine cost itself is around 20000.

Bosch is administering a third party for service by name air on service, vellore.
It is by time needed that the same spares cost is to be compared with other washing machine companies. This seems to be very
much higher and even only a two year warranty is an advantage to the company and not to customers. The service person
meanwhile talks about buyback options of the repaired machine. So their ultimate aim is if we people complaint then by anyway the service/repair is to be withdrawn by the
complainant himself.
I am with no hope that you alone can resolve.
Thanking you
Yours faithfully
J. MADHUSUDANAN
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