[Resolved]  Bosch Home India — rusted washing machine

Address:

673592

The bosch washing machine was purchased on july 2017. The warranty period was for 2 years. Mild rust was observed on the front panel, but neglected it considering the small area. Later it was noted the rust was spreading across the front panel door.
Requested a complaint and a technician visited to check further. He informed that the rust is due to over usage of detergents (I still couldnt find how he concluded /what evidence he had) to conclude the root cause is over usage of detergents!!!
He informed that we have to replace the front panel (Discount of 30 %).. I donno why the company is putting the blame on customer to hide the manufacture defects/poor surface making/quality of paints.