Bosch Home India — rusted washing machine with paint peeling off

To
The service manager
Bosch home appliances

Sir,
I have purchased the bosch front loading washing machine model wab16060in, serial no ka-sblb[protected] on
26.03.2017, from flipkart. Bosch service engineer installed and commissioned the machine. Until june 2019, i have not noticed any discrepancy with the machine, but to my surprise while cleaning i found rust patches in the housing before completing 2 years of period. The right hand side bottom portion of housing is heavily rusted and is extended upto the front left hand corner. Also i found the rust portion paint started peeling off like paper and rust particles are falling down. It is great shock for me to see rusty and pitted housing. On analyzing the peeled portion the base preparation for the portion like primer coating, red oxide coating has not been carried out before applying final coat of white coat. Also i suspect rust is formed due to internal leakage.
I access the cause of the rust is due to not preparing the surface of housing before final coat. Herewith i am forwarding the images of rusted portion of housing and peeled off rusted paint sheets for your reference.
Now i request you to kindly depute your marketing personnel to study the discrepancy and recommend for free replacement of the housing.
I hope bosch which is the no.1 leading manufacturer of washing machine will definitely look into the matter and take the action.

Thanking you

Yours sincerely
Kartheek sathya