[Resolved]  Bosch Home India — Service technician broke Panel and switch of refrigerator, but service is not replacing it with original spare Parts

Sequence of Events: 1. The complaint no.[protected] was raised on 18 Feb 2021, due to PCB (Printed circuit board) issues. After repeated follow-up the PCB (Printed circuit board) was installed on 27 Feb, 2021. However, during installation the technician has caused major wreckage to my unit. The 2 nos. of main clamps on PCB cover Panel are broken by him (Pic is there in mail transcript attached herewith), one of the screw is improperly tightened and has come out of screw hole (Pic is there in mail transcript attached herewith), and the cover has been roughly damaged at many places. This is so rough handling of my device. The technician admitted that these clamps were broken by him and I instantly talked to the Qdigi services, and the person at your service told me that these clamps have been ordered and will be fixed on my unit soon (I have phone recordings for these). Till then my complaint will remain open. 2. After about a month, on March 25, 2021 the technician came again with clamps and Panel. The Panel which company sent was of different color (grey) while my refrigerator is of red color. They explained that grey unit is currently in production, so red colour is not available (completely unacceptable as my refrigerator is just 2 years old). Even then, as my part was damaged I agreed for installation of grey panel. Now, here is the second blunder by technician. The Panel which was sent by the company as spare parts and was not having the required switches (a transparent delicate one) and the soft padding at back of it unlike the ones present at the back of old Panel already present on my refrigerator (which was damaged by technician). So, in order to make the incomplete Panel a complete one, the technician tried to remove the switch and Padding from back of old Panel and in the process broke the switch (damaged part Pic attached in mail transcript) and also damaged the Padding. This means instead of replacement I now suffered more damages. I talked to service manager Mr. Rudra (Mob: [protected]) and he assured me that such complete panel (as present in my refrigerator) will be ordered and fixed on my refrigerator 3. Now, the real policy of company. Mr Rudra in consultation with Mr Bijay (Mob:[protected]), regional head called me and informed me that such prefixed parts are not being manufactured by company and they cannot bring parts from manufactured refrigerators. So they are planning to cut some double sided tape (by cutter) kind of thing and fix it instead of the prefixed padding at the back of manufactured panel. Similarly, instead of the prefixed switches they are planning to bring a separate switch and fix it, instead of the prefixed Panel. I informed them that these manual interventions will damage my unit more and if my unit suffers any technical issues later on, will the company be responsible. They are not willing to take any responsibility, but are willing just to finish the work by any stupid way. Prayer: My Prayer to is that please instruct higher management of BOSCH Home Appliances to arrange completely factory produced unit of the entire Panel unit (with switches and Padding) so that it can be installed on my refrigerator. In case, the company admits that it cannot produce one such spare part, then it should replace my entire refrigerator unit (color does not matter) as being a consumer I can’t take risk of consequences which will happen due to non-professional technician and mishandling. If my unit is damaged by BOSCH Technicians, it’s complete liability of BOSCH to fix it to the state as it was before service.