Bosch Home India — urgent help required: maruti dealership - gmg bosch car service, mohan nagar

Address:

110053

I am in urgent need of your support. I gave my car to the dealership on 27-28th july 2018 as it got sunk due to water logging in basement of my house (Niti khand, indirapuram). My car - swift dzire (Dl 8c ag 2838) was towed to gmg bosch car service, indirapuram and this issue was catered by body shop manager - mr. Rakesh chaudhary (+91 [protected]). Since 28th july i've not been given any sort of estimate, insurance part approval list, tentative time to deliver my car back. I've been following up with mr. Rakesh since then but he is least bothered about my car's status. Either my calls are not being picked up or get disconnected by him. There has not been even a single call by body shop manager to me to provide any sort of status. On 18th aug (Today), he stated over phone that we'll receive a confirmation by evening by when they will be in receipt of the approved car parts. Its already been 20 days and till now i have no idea when the body parts will be received by this showroom.

Its seriously a major affect on trust with a reliable brand maruti. Even after 20 days, i have no idea at all when i will get my car repaired. I have a small kid (1 yr old) and it has been a great challenge in commuting anywhere without the only car that i have.

I would need your immediate attention to this issue as it has already troubled me a lot.

I am also attaching my car pictures with its damaged condition and the way it has been left at garage.

Should you require any other information, please feel free to get in touch. Looking forward for your immediate support.

Showroom address:
4/43 site 2 loni road industrial area, mohan nagar, uttar pradesh 201010