Bosch Home India — Washing machine Drum change.

Address:

koramangala, Bangalore.

There is a cloud of smoke in the machine when the machine in spin mode. Technician says bearing is damaged so need to replace the whole DRUM (10, 000 Rupees).

This is not the way to repair. Should I need to change the whole drum from every small mechanical issue?

So you guys selling spares. No doing any repair work. Then that could have been told by the customer care. NO need to send a Technician and charge for that too in name of service.

Now when I see the service sheet says 1.5hr service, but the inspection happened for 15 mins inspection. (Total 30 min as the technician on the phone with other customers). you charging 800 Rupees which could have been informed on the phone. As you guys don't repair.

What is the need to change Suspension? if the drum bearing is damaged?