[Resolved] Bosch Home India — washing machine - installed but not operational | |||||
The washing machine was purchased by me 7 days ago. It was delivered the next day. And the following evening a representative visited my home to install the washing machine. The service engineer sold unnecessary accessories at inflated prices and left after leaving verbal instructions on how to run the machine to the ladies present in the house. The next morning when we tried to run the washing machine (On our own as instructed) it went into to error 17 and stopped function. We tried to call the same person again and he changed his tune and started saying that we reach out to the call center. With no response we reached out to the retailer who again registered another complaint. It took 2 days for the next service engineer to turn up who now says that the placement of the washing machine is wrong. Now suddenly the "suggestion is" to raise the level of the water tank or put in another pressure pump. Ofcourse it is still a suggestion and i have been left with advise to check with experts before trying the "pressure pump" option. I am suddenly in the grasp of fly by night operators providing me well meaning "advice" but no solution. Is this what the big name bosch stands for??? Can the company please get the problem addressed by a qualified service personnel from their company and rectify issue??? Was this information helpful? | |||||
Dec 2, 2017 Complaint marked as Resolved Bosch Home India customer support has been notified about the posted complaint. Verified Support Oct 23, 2017 Bosch Home India Customer Care's response Dear Sid Purkayastha, We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis. Regards, Bosch Home Appliances Team Verified Support Nov 01, 2017 Bosch Home India Customer Care's response Dear Sid Purkayastha, Thank you for sharing your contact details. We have escalated your complaint. Our customer service team will contact you shortly. With Regards, Bosch Home Appliances Team | |||||
 2 Comments | |||||
Comments
Hi Team,
I would like to log a compliment against rude behaviour and for using foul language rude behaviour against the coustomer
This really need to take a serious action on this
[protected] / [protected]
If such people is hired as BOSCH technician it's really black mark for the brand.
I would like to log a compliment against rude behaviour and for using foul language rude behaviour against the coustomer
This really need to take a serious action on this
[protected] / [protected]
If such people is hired as BOSCH technician it's really black mark for the brand.
Bosch Home India Customer Care's response, Nov 10, 2017
Verified Support
Dear Customer,
We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis.
Regards,
Bosch Home Appliances Team
We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis.
Regards,
Bosch Home Appliances Team
chethu001's reply, Feb 17, 2018
9538346599
Bharathi layout, s.g palya, bangalore -29
Bharathi layout, s.g palya, bangalore -29
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+91 22 6751 8000
Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis.
Regards,
Bosch Home Appliances Team