[Resolved]  Bosch Home India — washing machine model : wat24468in/01, fd: 9512/510 purchase dated 28.02.2016

Address:110094

Hi bosch team

The experience has been really misleading.

There have been around 4 visits since the day of complain and every single engineer is giving different reasons and excuses.
I originally complained about door not being locked properly.
Engineer diagnosed the door part and shipment with new part was due this week.

Some other engineer visits and wants another part to be shipped.

When i drop a mail for expected date of delivery, another engineer visits and claims some part is missing!!
In between, they want to sell amc for machine, which i decline until machine is fixed.
Then, i receive a mail claiming rats as problem and asking for money.

Kindly close the issue asap with no more misleading visits and find the engineer who took the missing part!!
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Feb 18, 2018
Complaint marked as Resolved 
Bosch Home India customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2018
Bosch Home India Customer Care's response
Dear Vijay Chauhan,

We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis.

Regards,
Bosch Home Appliances Team
Jan 19, 2018
Updated by VijayChauhan144
Contact: [protected]
1) Find the name of person who took the spare part. It has to be among the first two engineers who made a visit.
2) Which parts have been ordered by your team and when will they arrive ?
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