Bosch Home India — washing machine water leakage problem

Address:

Sanganer, Jaipur, Rajasthan, 302029

I bought bosch washing machine model wak24268in on 30 october 2018.
Since than i am repeatedly complaining about water leakage issue.
Many times service man arrived but he couldn't get the issue.
After a couple of more complains he arrived and could figure out that the rubber piece in front door isnt proper, would need a replacement.
Since the washing machine is in gaurantee phase it was told they will change the part asap.
After contacting multiple times and multiple escalations, they were ready with the part on feb 6.
Due to water leakage for almost 4 months and more than 1 month after the issue was identified, i was asking for a replacement since machine got affected by water by this time.
Their executive asks me to hold for some time they will connect me to their manager but its been again more than a month since they didn't show up.