[Resolved]  Bosch Home India — washing machine-wool mode

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had purchased bosch washing machine model wm wak2426sin vide receipt dt 20.12.2019 and the same was commissioned on 22.12.2019.

I had lodged a complaint vide service request no - [protected] dt 18.02.2020 informing that the machine does not wash the clothes in woolen mode. Under this mode machine takes water and then revolve 2-3 times (Total time in this activity is about 2 min and is for mixing the soap) then it remains in ideal condition for more than 15 minutes before the it drains out the soap/water. This implies that the machine does not revolve for washing.

I regret to inform that your franchise representatives visited on 19, 02.2020 and 21.02.2020 did not appreciate the issue. Copy of job card sr. No 3837 dt 21.02.2020 with noting from your franchise representative and my self was mailed to bosch vide mail dt 21.02.2020.

On 21.02.2020 i received a customary mail indicating that my complaint is escalated and soon somebody would contact me.

Today one week is going to be over since issue for my washing machine was escalated at bosch end on receipt of my complaint..

I regret to inform that none of bosch person contacted me so far. This kind of service was not expected from bosch.
I have requested for an immediate response and resolution of the problem by bosch.