Bosch Home India — WM-WAB16161IN6KG- complaint to Service provide

Address:

Anizham House, K P V Road Kadavanthra, Kochi, Kerala

Complaint against inadequate and unsatisfactory of service i received from your service provider. Despite of several follow up in last 10 days through phone and email neither nobody giving the proper answer for our complaint nor taking responsibility. now there not even picking the phone.

I bought washing machine from Lulu kochi (attached invoice details and model no. FYR) on August 2017.
2 weeks back while washing we had plastic burning smell and washing got stuck. and we raised complaint through phone (complaint NO.[protected]) and one of technicians came and informed us that the drum got damaged and need to replace it and it cost would be INR 15000 and also he states that there no guarantee for new drum. He has given the foolish reasons for cause of damage are, we were used Ariel/ Surf detergent and low quantity of cloths for washing. As the machine we bought having believed the quality which vested in Bosch as good brand but the I am very sorry to say that during these years we had to do to change the board for INR 3000. It was happened after 2 years of purchase and now required to change the drum as well.
I find what happened to be unacceptable at all scales and request from you to do the needful to inform your local service provider to replace the drum at your own cost.
Kindly do the needful.
Regards
K K Balakrishnan