Boult Audio — Damage and incomplete product

Sir/ ma'am,
I have purchased boult audio Z 20 from Boult Audio official website, received on 28.12.2022, when i opened the box, i found that,
1. No Earbuds rubber in the box.
2. Charging case and Earbuds are full of scratched.
3. The next day i noticed that the earbuds are not fully charged after charging of several time.
on this purchase. I mailed Boult Audio as well Call to customer care. details are as under.

Mails to Boult Audio
on dated 29.12.2022, 30.12.2022, 02.01.2023 & 05.01.2023.
Reply received from bout Audio after elapse of 05 days of 01st mail and till date "If you're facing any technical difficulties with the product please let us know so that we can assist you in a better way."

Private Message on bout Audio twitter
on 02.01.2023 Reply received " We would like to inform you that you case has escalated so kindly wait for 24 to 48 hour we will update you". After elapse 04 days now i sent msg to bout audio twitter return msg received "Thank you for your response"

Calls to Customer care number: [protected]
on 29.12.2022 & 02.01.2023, replied received "Mail us" .

As per Replacement and Refund Policy of Boult Audio
Boult will provide a replacement for a product if informed within 72 hours of receipt of the products and under the following conditions:

Wrong Product has been received
Damaged product has been received
Documentary evidence in the form of a photo or video
Replacement can be made if the customer reports the same to our Customer Service team by calling at +91 [protected] (10:00 a.m to 7:00 pm/6 days a week), or write an email to [protected]@boultaudio.com.

If your order arrives with a manufacturing defect, please contact Boult Audio Customer Service immediately. The Boult Audio team will look into the case and will dispatch a replacement. This policy is valid only up to 72 hours from the delivery of the order. Boult Audio will dispatch a replacement immediately.

As well as Boult Audio Says that mail us and We Will respond within 24 hours.
All policies of Boult Audio are worthless.

Now I feel, Boult Audio Cheat/fraud with me.

All images and unboxing video and Bill in this regard are enclosed herewith for your reference.

Therefore it is requested that boult audio Z20 may kindly be replaced or refund my money.

Order ID- BAD2CN[protected] dated 24.12.2022

Thanking you.
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    Exotic Mile, 1st Floor, B-67, Wazirpur Industrial Area, New Delhi, Delhi, India - 110052
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