Boult Audio — non-receipt of reimbursement and poor customer service

I am writing to formally lodge a complaint against Boult Audio regarding their failure to process my reimbursement request and their extremely poor customer service.

On 22nd May 2024, I submitted a reimbursement request along with the required form for INR 100 to be credited to my Paytm account. This was after returning a faulty product as instructed by Boult Audio support.

Despite multiple follow-ups via email and adherence to all provided instructions, including shipping the faulty product and completing the necessary form, I have received no communication or reimbursement from Boult Audio.

The lack of response and the considerable delay have caused significant inconvenience and frustration. Their customer service has been very bad, offering no assistance or updates on my issue.

I have attached all relevant details and screenshots of the form submission to support my complaint.