Box8 — order cancelled but money not refunded

Address:

Vellore, Tamil Nadu, 632507

Refund of rs.322.0 for your box8 order [tyiecy] with transaction id [bx8248070115412275715306] has been initiated from our end.
This is send a message from our side but money was not received please take action want be my money back.. Box8 customer service care very poor of response i talk but suddenly cut the call take action immediately sir refund my money