Brand Factory — non receipt of refund dated 07/03/19 against order no so 92232266

A refund amount of rs 1165.7664 was initiated against my refund vide sms dated 07.03.19. Copy of the sms is pasted here for your ready reference. "[club factory] a refund of inr 1165.7664 has been refunded to your account ([protected]@gmail.com) balance. You may withdraw your balance in club factory app. You will receive it in 1-3 days. Please pay attention to your balance account activities. Notice: we will never ask for privacy information like verification code from our customers in any way."
The last telephonic conversation had with them assured me of a refund in my bank account but nothing received as on date. Please do the needful and arrange my refund immediately. Thank you.