Brand Factory — not receiving my refund

Address:

61, satadhar society new kosad road amroli , surat, 394107

I order light washed jeans of pink and blue brand from brand factory's online website. They complusory ask to prepaid the amount online. So i paid the amount of 224 from my debit card on july 24 2019. And didn't receive the delivery and later when i called them on 03/08/2019 to ask my delivery status for that jeans they informed me that the jeans is out of stock they will refund the amount with 2 4 working days, later i had to call them 4 more day till 26/08/19 to know my refund status. I haven't receive my refund.