Brand Factory Online — took money not refunding and not also giving item

Website:www.brandfactoryonline.com

Hi this is arindm chaudhury. Brandactoryunline is the worst online site. I have ordered a dress on 30 th june on order id 78200. I paid that time only. On 9 th july i called customer care where my shipment they told due to their fault they can not send the the item. On 9 th july it self i launched complaint about my money getting back on ref no-bf[protected]. I spoke with asis, umesh, kamal, divya every time they are taking 7 days to refund my money. Now today divya again launched complaint and the ref no-bf[protected]. I told divya to transfer the call to manager she told okay and then after holding the call for some time she hanged up the phone. It's been a month brandfactoryonline took my money. I want my money back. Today on 27 july when i called divya told that all these days they have not initiated my money. So i am sure that those customer care people are scammers. I think i have to go to court for this. I have all the call recordings. Divya also told that brandfactoryonline take 30 to 45 days to refund money. This is shameful act from brandfactoryonline people. Give my money back as soon as possible. Really disappointed to purchase from hear.
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