Brand Factory — regarding the refund

Website:Brandfactoryonline.com

I ordered two kurtas on 20 july 2019, out of which i received one of them n another one i did not recieved when i called them for resolve they said one kurta just out of stock right now n i called several times for refund but till the date i do not get any refund... Kindly do resolve my problem i want my money back... I attached the screenshot of order summary... Several times i talk to customer care but every time they wants time to make refund.. I want my refund thats it plzz help me because now it had been 2 months
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