[Resolved]  Brand Factory — Third Rate Customer support at Jalahalli Cross store

Address:

Bangalore, Karnataka

I had purchased a pair of Red Tape shoes from Brand Factory, Rockline Mall Jalahalli Cross, on 03/11/2013. Bill No: [protected] Net Bill Amount: Rs. 1714.00/- The problem now is that the shoes are damaged as there is a cut in the backside of the shoe after just 3 months o[censored]se. While buying the shoes, the I was told by the salesman that the footwear has 6 months of warranty. However there is no mention of that anywhere in the bill or the box. So keeping that in mind, I visited the store for the same reason to get the shoes replaced. But when I visited the store, I was in for a worst customer support. When I went there on Tuesday (04/03/2014), I was asked to leave my shoes there in the store & I was promised that I would receive a communication via phone by the next day i.e, 05/03/2014. I waited for the whole day for the communication from the store, however I was not contacted by anyone. Since I have an important appointment tomorrow (06/03/2014) for which I had to be dressed in formals, I went back to the store personally to check on the issue. But when I visited the store, I was told by the store salesmen that the shoe can be replaced only within 3 months of purchase & after 3 months it can only be serviced (Service meaning to get the shoe stitched at the place where there is a cut). Please note that it is just 4 months since I have purchased the shoe. Even after a prolonged debate I was not obliged even a tad bit from the salesmen as to what best can be done to get this issue resolved. I was shocked to receive such a cheap service from such a but chain of retail store. If this is the kind of customer service the store is offering for the customers, I would hesitate to visit this store again in future. My concern now is that I want this damaged shoe to be replaced since it is still under warranty. Also, I would like to lodge a complaint against Brand Factory for their third rate customer support. Because of them I have had to take the pain to travel to the store which is around 10 kms from my house for 2 consecutive days. Because of this I have wasted my money on fuel & more that I have had to waste my precious time. Please look into the matter seriously & do the needful. Hope I get a resolution for this soon. Thank you, Suhas. G.