Bridgestone — false report by service people

Address:

Mysore, Karnataka, 570028

The new ecopia tyre of my new maruti dzire zx+ (Company fitted) developed minor air leakage. I gave it to maruti service station at siddarthnagar mysore. They found an air leakage on sidewall of the tyre. It was sent to bridgestone through their agent madhu tyres mysore. After one month bridgestone gave an irresponsible reply that bulge was due to external impact. The complaint was air leakage. But in the report the complaint was shown as bulging and accordingly their stock reply on bulging was given. I have gone through some of the customer dispute cases. The same stock reply were given in the court. But those complaints were on bulging.
In my case there was no complaint of bulging. It shows that the tyres are not tested after getting the complaint. Without even checking the complaint and tyre the company has come with a reason for a non existing tyre bulge. Actually company is cheating the customer on warranty. My tyre has run just 2500kilometer when it developed air leakage on side wall. I was using it on highways. I purchased a new bridgestone tyre by paying rs5450/to maruti. I am going to sue the company for a hefty sum for the mental agony by cheating me for one month. For one month the car was running on steppini whose speed was restricted to 80km by bridgestone. This restriction has caused problem on long distance travels.
Sasidharan. K. V
560/1damodar layout alanahalli mysore 570028