Bridgestone Tyres India — bridgestone tyre burst at below 25 km/h speed

Address:

670643

My brother was driving the 2017 model toyota fortuner at kannur city road (Kerala) which was clean & clear on 01st march 2018 at below 25 km/h speed. Suddenly a sound heard from the right rear side tyre & stopped the car on the spot and found that tyre was burst. He checked the road & no sharp object or stones were found on the road. Vehicle speedometer was 19500 kms at that time.

He directly contacted toyota service centre (Amana toyota, kannur) for the replacement under warranty. They forwarded the tyre picture to bridgestone dealer and their reply was rejected and the reason wrote was "sidewall cut penetration due to hit form external sharp object". Their feedback was totally unacceptable to me because of below reasons.
- there were no sharp objects present at the site and the speed was below 25km/h since it was in the city and it was a clean & well-maintained road.
- the bursted tyre was on the rear right side, not the left side one. Left side tyres are having more chances to hit the side wall or sharp objects.
- how come the front right side tyre missed the sharp object & hit only on the rear tyre which is a contradictory finding from bridgestone agency.

Looking at these reasons, i strongly believe that i am eligible for a replacement tyre from bridgestone company.

Kindly look into this matter and appreciate your assistance on this.