Bridgestone Tyres India — tyres issue

It is really a very bad experience with the bbridgestone tyres. I had purchased brand new tata tigor car on[protected] from prerana motors, bengaluru. I generally use to travel from bengaluru to chittoor & tirupathi (Monthly once) that too in national highway only. Recently i noticed that my car tyre is damaged at just above the rim. During that period i was in chittoor and shown the same at nearest tata service centre. While examining they found that one more tyre is also having the same problem exactly where my first tyre has damage. After examining the tyre they told that it seems to be look like a manufacturing defect. So, i lodged a complaint in tata customer care complaint section. Later i got a call from my original dealer and they had a discussion with our local dealer and made some arrangement to process the issue.

The local dealer had taken some photographs of my two tyres and sent the same to bridgstone surveyor through mail. The next day i got a call from mr. Ajit rao from bridgestone company stating that i had seen the photographs of your tyres and found that that is not due to manufacturing defect it is a impact bulging due to external sharp and hard object and some other stories.

It is really a worst way of dealing that with out inspecting my car, just by seeing the photos he concluded the same. Then i told him that this is not a correct way of inspection, and insisted him to come personally and inspect the vehicle. Then he accepted the same and after 6 days he came (With the only intention to reject the complaint) and checked the tyre and he told that is my fault and rejected the same. During that time i was in tirupur and hence my father was with the surveyor.

My father has lot of experience towards vehicle repairs and he asked the surveyor that is not due to driving fault or any other, it clearly visible that with out any damage to rim how comes the tyre will cut. My father was totally against to the surveyor report.

Later my father informed the same to me over phone. The next minute i called the surveyor and told him that, very first time you told that the tyre damage is due to impact bulge, just by seeing the photos after that he personally visited and insisted to remove the tyre and then only he can know the exact problem. I was surprised that very firstly just by looking at photos he confirmed that the issue is of impact bulge and after personal visit he insisted to remove the tyre and analysed and finally rejected.

Also, i asked him that how comes both the tyres will give a problem exactly at same place? For this he has no answer. They are simply throwing the mistake from customer end. Even the local service centre person not even spoken a single word when the surveyor is doing the inspection. I am doubting that the surveyor and the service centre people has some dealing to close the issue.

Note: the surveyor told that the place where the tyre got damaged is a strongest part of the tyre. My question is when such a strong part of the tyre itself got damaged (That too two tyres) means we have to doubt their quality
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