Brihanmumbai Electricity Supply & Transport Undertaking [Best] — bad frequency of 40 ltd.

Really unhappy with best service of 40 ltd bus. I have to wait for nearly 1hr on 9th december on मदकेबुवा chauk, lower parel in night with my family including my little girl. As per m-indicator bus schedule bus timing was 10.22pm, 10.45 pm, 11.03pm. I was waiting for d bus since 10.20 pm and bus came on 11.10 pm. We saw one bus going to depot around 10.30 pm but still we have to wait till 11.10 pm which is not acceptable. If any bus is getting cancelled then they should try to arrange another bus to help customers. Also when checked the bus conductor about the process to log a complaint he said we need to go to sewree depot to do it. They don't have online portal to log it and he is not aware about it.in the bus i found below number mh. 01 la. 6357. Please look into the matter. Thanks.