Brihanmumbai Electricity Supply & Transport Undertaking [Best] — Conductor and driver

I am staying in navi mumbai. I wanted to go mahul village for urgent work, i am 64yrs and suffering from severe heart problem and short breathness, on 20/07/2021, i got bus no.373 from bhandup pumping station to amar mahal, so tried to walk to amar mahal bus stop for bus no.430, i can not walk fast also bus driver not cared my request, so i went to chembur camp by ricksaw to catch any other bus upto mahul, at 01:42pm bus no. 430 reached at chembur camp bus stop but very far from bus stop.Almost 3 passenger entered, i tried to entered bus, ### conduter not counted me and bus went, i called loudly and banged backside, mostly drivers and conduters counting passangers as a slave, talking rudely, almost i was waiting for 1/2 hour but no bus, i got ricksaw and travelled to mahul village, i am retired person and no INCOME source, at mahul bus depot lodge complaint to starter and he provided details of bus route no.430 bus is 3172, i am requesting that take legal action on both of them, they are serving us, we are not a slave, these kind of service is shameful to BEST, take action of them