Brihanmumbai Electricity Supply & Transport Undertaking [Best] — overcharging ticket and rude behaviour

Address:mumbai, Mumbai City, Maharashtra
Website:BEST-transport undertaking

I was travelling by bus no:512 which came to merind bus stop at around 10.55 am today, 18.9.2019 and was travelling upto ghansoli naka. Pl note bus no:mh-01-la-6300, internal bus number written in red as 5147. When i asked him why there was no bus at that bus stop plying to ghansoli for almost an hour or so, the conductor said, i should be thankful for that bus... That was very rude...
I generally travel from mulund goregaon link road bus stop to ghansoli naka, for which i get the ticket of rs.10/-.. When i asked him for the ticket from merind ltd to ghansoli naka, he gave me the ticket from hegdewar chawk to standard alkalies and charged me rs.15/-. The ticket number is[protected]
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Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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Comments

I am regular customer who travel from best bus number 307. The best will always be delayed fro 30 minutes or might be 60 minutes also. This is regularly happened which causing the delay to my office.

Can u help me in this situation.
I am being asked to pay arrears in my BEST electricity bill.

please note that I make online BEST electricity bill payments. therefore the amount comes automatically and it matches the actual bill amount. but still in the next bill i am asked to pay arrears. how is this possible?

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    Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Phone
    +91 2222 85 6262 [General Manager]
    +91 22 2287 3961 [General Manager]
    Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Address
    Shahid Bhagat Singh Marg, Cusrow Baug Colony, Apollo Bandar, Colaba, Mumbai, Maharashtra, India - 400001
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