[Resolved]  Britannia Industries — all biscuits broken in the pack

I bought this britannia nutri choice essentials ragi cookies (0% sugar) biscuits from a local shop in pimple saudagar.

The packaging looked very nice. There was outer moderately thick paper box and inside each set of 3 biscuits were desperately packed in air tight seal.

Despite when i opened the individual seals, i was disappointed to find that all biscuits inside were totally broken.

See the attached photo.

Date of manufacturing 3/4/2019
Lot no a041986
Machine code - 11a

I suggest the company to improve the packaging system when the cost of the product is very high. Rs 60 for just a small pack.

While company can argue that it was in good shape when it left the factory, the fact is it goes thru a lot of movement by the time it reaches the retailer.
So looking forward to continual improvement by the company towards packaging.
Regards
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 30, 2019
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2019
Britannia Industries Customer Care's response
Dear Customer,
We are sorry for your experience. Kindly write to us at [protected]@britindia.com with your contact details and we will look into the matter.
Sep 29, 2019
Updated by diff_2013
Email address has been masked by the moderators.
Complaint comments 

Comments

All the biscuits are broken in the packet
I buyied 120rs pack of B.marie gold

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Britannia Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    480
    Pending
    39
    Resolved
    257
    Britannia Industries Phone
    +91 80 3940 0080 [Executive Office]
    +91 33 2287 2057 [Reg. Office]
    +91 33 2287 2439 [Reg. Office]
    Britannia Industries Address
    Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore, Karnataka, India - 560048
    View all Britannia Industries contact information