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[Resolved]  Britannia Industries — bad quality burnt marie gold biscuits

We recently purchased a pack of britannia marie gold biscuits and majority of the biscuits were burnt. I am not sure how is the company ensuring quality to its customers.in such a crucial time we managed to stand in line for hours to get biscuits etc and this is what we get. His the # is that even fair? Does the company have an adequate and efficient quality check department? The company needs to compensate for this or we will take this ahead and lodge a complaint.
bad quality burnt marie gold biscuits
bad quality burnt marie gold biscuits
bad quality burnt marie gold biscuits
bad quality burnt marie gold biscuits
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Complaint marked as Resolved May 7, 2020

Complaint Status


[Apr 05, 2020] Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Britannia Industries Customer Care's response Apr 06, 2020
Hi Bhavana,

Apologies for the inconvenience. Kindly share your concerned in detail along with your contact number with us at [protected]@britindia.com so that we can pass this on to our concerned team.

Thanks,
Team Britannia
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    Britannia Industries
    Customer Care Service
    Customer satisfaction rating
    64%
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    Britannia Industries Phone
    +91 33 2287 2057 [Reg. Office]
    +91 80 3940 0080 [Executive Office]
    +91 33 2287 2439 [Reg. Office]
    Britannia Industries Address
    Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore, Karnataka, India - 560048
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