[Resolved]  Britannia Industries — Bad quality cheese spread

Address:Kheda, Gujarat, 387001
Website:britannia.co.in/contact-us/consumer-feedback

Britannia feedback no - 45897
National consumer forum complaint no - 106294
Name of product : cheese spread roasted garlic
Lot no : pf2b 21:17
Mfg date : 02 jun 16
Exp date : 9 months from date of packing (02 feb 16)

I had procured the above mentioned product from d-mart mall, nadiad (Gujarat) yesterday (On 18th december, 2016 @ 06:58 pm)

At home when we opened the pack, we found that the cheese is not up to the mark of the eatable quality.

Physical observations : water extracted over the cheese spread, small round lumps were in the condensed cheese below water
Smelling property : it seems like got some kind of fungal growth into the product
Packaging property : intact pack, not damaged
Pl
It had been mentioned on the pack that it will expire after 9 months of packing the product which will be the 02nd of feb 2017. But considering the above the product got bad very well before that expiry period. It is a great matter of concern that the product of britannia became “unstable” very well before of the expiry period.

Pl find attached herewith images regarding the product and purchase invoice of the same.

We believe that britannia is a such a brand with which this kind of experience is almost near to impossible and thus we are eager to hear from you asap.

Pl look into the matter and do revert back regarding the solution for the said grievance from our side.

P. S. : we have also lodged a complaint regarding the same with d-mart with reference no: d-c/guj/nad/nad-13492.
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Nov 28, 2018
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2016
Britannia Industries Customer Care's response
Hi Chirag,

Kindly share your contact number along with your Email ID at [protected]@britindia.com so that our team can get in touch with you.
Verified Support
Feb 02, 2017
Britannia Industries Customer Care's response
Hi Shiv Kumar,

Thanks for sharing the contact number. We have passed this on to our team for further action.

Team Britannia
Complaint comments 

Comments

One of my client has raised an issue about found Live Insect in Packets, had raised issue with Management Team. Very Critical & Major Complaints.

Samples with me.

Regards

Shivkumar Bhongure
[protected]

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    +91 80 3940 0080 [Executive Office]
    +91 33 2287 2057 [Reg. Office]
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