[Resolved]  Britannia Industries — burnt milk bikis inside packet

With due regards i'd like you inform the company that we found burnt milk bikis biscuit inside the sealed packet which was bitter to taste. The packet was purchased on 26th february 2018 from a big and good grocery store.
Pkd 20/1/18
Lot no. B011891
Machine code: pl1f10b
This is the 1st time we have faced such an issue. We have been consuming milk bikis by britannia from the past 8 years.
It seems like the product didn't have any quality check before packaging it.
I hope not to face the same in the future from such a reputable brand.
Thanking you.
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Apr 3, 2018
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2018
Britannia Industries Customer Care's response
Dear Consumer,

Thank you for taking the time out to review our product. We are sorry you feel this way. Please email us at [protected]@britindia.com and our team will get in touch with you.

Thanks,
Team Britannia
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