[Resolved]  Britannia Industries — Hair found in 50-50 maska chaska

Address:Karnataka

Hello, I have found a loose piece of hair entangled within a biscuit from the 50-50 maska chaska packet. Please address the issue with immediacy as it runs the potential for health related risks.
+1 photos
Was this information helpful?
No (0)
Yes (0)
May 13, 2022
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Mar 28, 2022
Updated by Debarishi
This is the batch number of the packet from where the defective product was found.

Verified Support
Apr 12, 2022
Britannia Industries Customer Care's response
Dear Debarishi,

Thank you for your email and for bringing this to our attention. We truly regret the inconvenience this might have caused, and we assure you that this would be taken up on priority.

In order to take corrective actions, we would like to understand this better. Request you to please retain the product airtight container until our representative contacts you within the next few days.

To delve into and work upon this, we require a few details from your end which will help us investigate this better.
• Location of purchase:
• Contact number:
• Postal address

Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.
Verified Support
Apr 12, 2022
Britannia Industries Customer Care's response
Dear Debarishi,

Please write to us at [protected]@britindia.com along with the details. We'll have our team connect with you soon.
Complaint comments 

Comments

Dear Debarishi,
Thank you for your email and for bringing this to our attention. We truly regret the inconvenience this might have caused, and we assure you that this would be taken up on priority.
In order to take corrective actions, we would like to understand this better. Request you to please retain the product airtight container until our representative contacts you within the next few days.
To delve into and work upon this, we require a few details from your end which will help us investigate this better.
• Location of purchase:
• Contact number:
• Postal address
Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Britannia Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    481
    Pending
    38
    Resolved
    258
    Britannia Industries Phone
    +91 80 3940 0080 [Executive Office]
    +91 33 2287 2057 [Reg. Office]
    +91 33 2287 2439 [Reg. Office]
    Britannia Industries Address
    Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore, Karnataka, India - 560048
    View all Britannia Industries contact information