British Airways — customer service

British airways is by far the worst in customer service and is doing nothing to help those customers impacted by the corona virus. They refuse to offer flight changes to anybody without charging $300 in service fees to change the flight. I am traveling with elderly parents not in the best of health and a small child and the rest of my trip has been cancelled due to this outbreak. They do not care about their clients. Only their bottom line. They are offering $0 change fees currently to keep sales up because of drops caused by the outbreak but do not care about those who already paid who are traveling within that same time period. Their company is a joke and do not care and i encourage everyone to seek flights on any other airline than british airways.