D-VoiS Broadband — Advance payment & No service

Hi, my name Daljeet singh, me and live in sector- 40, Seawoods, NaviMumbai, i have complaint regarding ISP company name D-Vois (I-ON SSV), As they take advance payment for internet service, and we are paying it in advance. The issue is in September month 2013, we barely received internet service, we launched complaint many time, even we asked them to change wire, they asked us to play extra for wire. That we paid amount Rs.500. In September month we barely used 6 hrs net service because ISP technically issue or what ever. in our package they allocated us 720 hrs and still left 714 hrs. because we did not get internet service. On month end or two days before package expire, they calling us to pay for next month in advance. as i already complaint this issue area manager of seawood, he promised us he will add 7 days extra to our package, when i called him again, he told us to renew your account, he cant help and even same wording from costumer care service also. Even there costumer care number is not toll free. (wasted lot of money on kept on waiting for line to be answered) [protected]. I mentioned my login and password you can clearly see my earlier usage and September month 2013 usage. They clearly cheating with us or many more customers. So, i kindly request please look in this matter. Head Office address: I-On SSv, Landmark society, sector - 14, vashi, Navi mumbai. My login Id: daljeetstephen1 Password: 123456 Login site address: Seawood Manager No. +91 [protected] Thanking You, Daljeet Singh +91 [protected]
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