[Resolved] Reliance Netconnect — Internet not Working / Lack of commitment | |||||
Me and my flatmates are using reliance broadband connection whose subscriber ID is[protected]. The connection is in the name of one of my flatmate Hussain Kapadia. We currently have freedom 999 plan. Since past 3 months we've been facing severe problem of slow (or no) internet connection. We've raised up this issue with Reliance's customer service agent several times though telephonic conversations during we've been told that this is due to so called "server upgradation". In my past 8 conversations with your agents I've been given different dates for completion of sever upgradation. The upgradation is not over yet. We're paying an amount of Rs. 1200 /- regularly expecting uninterrupted high speed internet which looking at the current scenario seems to be a distant dream. Lack of proper service by Reliance communications has affected my work tremendously. We've sent a mail to Reliance Customer Care last week (Date: 6th July) reiterating this issue and giving them the final ultimatum to fix this issue within a week, but instead of getting this fixed the situation has gotten even worst. Since yesterday (13th July, 2 p.m.) there's no connection at all. We've talked to Reliance about these 4 times. Please find below details: 13th July, 10 p.m.: Issue of fiber optic breakage, will get fixed before 10 a.m. on 14th July 14th July, 1.30 p.m.: Issue of fiber optic breakage, will get fixed before 2 p.m. on 14th July 14th July, 5.30 p.m.: Issue of fiber optic breakage, will get fixed before 6 p.m. on 14th July 14th July, 8.00 p.m.: Issue of fiber optic breakage, will get fixed before 10 a.m. on 15th July This is the height of lack of commitment from Reliance. We've already warn Reliance to take legal action if the issue that's been persistent since past >3 months doesn't gets resolved. Even, that's not working. Please suggest what should we do? Evident by this incident only thing I can say is "Never rely on Reliance's commitments". Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 58 Comments | |||||
Comments
Hi, I also faced the same issue...All the time, wherever I stay, I get highspeed 1x but not broadband+.. I've complained on this issue twice and my issue has resolved now in a week's time...now i can access with minimum 1 mbps speed. ..and now i can always use the internet in Broadband+ mode.. m happy abt this but i guess this happiness will last for only 2 or 3 more dayz ... This is like giving a big feast or a delicious meal and beat up hard till it comes out... lolzzz.. Hope i'll not get disappointed..atleast very soon..
Reply
Reliance Netconnect Broadband+ — net is not getting connected
i have paid my bill but my net connection is not working i wanted to know what is the problem with my data card .my card number is [protected] Dear Sir,
My No. is [protected] & its a postpaid connection from Kanpur (U.P)
I face all time Failuar services while I'm in roaming.
My No. is [protected] & its a postpaid connection from Kanpur (U.P)
I face all time Failuar services while I'm in roaming.
Mobile no.[protected] payment done, pls activate
Reliance broadband limited — no connectivity
i have not been able to use my internet for nearly 10 days and i am tired of doing complaintsmy user id[protected]
-raghav aggrwal
ph.-[protected]
M facing same issue, did your problem got resolved, after putting this complain here on this site?
regards
Mohan
regards
Mohan
Reliance Netconnect broadband — Not Working
Dear Sir,Dear Sir,
Please lodge my complant and do the needfull immediatly.
I had Purchased a net connect data card vide receipt no. 247 from the The Mobile Shoppe worth Rs. 2299 plus paid activation charges of Rs. 330.00.
After connecting the net card in the desktop it was run for sum time and after that system denyed that the users name & password is not correvt but the both passward was the number of card ie [protected].The shop Keeper had not activate my account also.
Now the card is not running and the shop keeper denide to do the something.
Please help what I can do.
My Mob no. [protected]
Address:
SS - 420, C - 1, Sec - C
L.D.A.Coloney, Kanpur Road,
Lucknow - 226012
hi, i m also facing the similar problem since the purchase of datacard.
m paying them 1200 per month for 3.1mbbs but nt evn geting 256 kbss plan..
when ever i calls customer care then they simply smiles and sir ur data card is in congestion area. bt nobody told me before purchasing it. nw i'll never give any body an advice 2 go with reliance..
m paying them 1200 per month for 3.1mbbs but nt evn geting 256 kbss plan..
when ever i calls customer care then they simply smiles and sir ur data card is in congestion area. bt nobody told me before purchasing it. nw i'll never give any body an advice 2 go with reliance..
janardhanan — working very slow
working very slowDear Sir,
I am using BSNL brodband on telephone no[protected] and i have apploied for 900 bus combo unlimited but it is very sad that at maximum it shows only 32 kbps. i am fed up with it so please look over it.
Reliance Netconnect — Internet not working for 10 days
Internet is not working for last 10 days. I've RELIANCE NETCONNECT USB MODEM (wireless comnnection).Reliance Communication — Not resolving problem from last 3 days
Dear Sir/Mam,I am very much fed up of services from RCOM . I am complaining company about my Broadband not working but they are not resolving my problem from last 3 Days.
If i told them to exlerate problem to higher authorities but all in vain no one clearing the problem and not telling when it will be sort out.
My Complain No are
[protected]
[protected]
[protected]
Please do the needful for me and i want to send notice to the company for mental harsment so please guide me for the same also
Regards
Anand Bharadia
[protected]
[protected]@gmail.com
Reliance — lack of commitment
sir,i have taken a relaince prepaid connection in august 2011 whose no. was [protected]..i got a phone call from uttam nagar ,delhi office on 25 nov 2011 ..they advice me to convert my no.. in postpaid connection as reliance will give u 2 months rel - rel free and 45000 sec on recharge of rs 250.the offer was attractive so i did that ..but none of their committments was fulfilled..my no..was converted into postpaid on 28 nov 2011 ..my first bill came on 7 dec 2012 .but i was not given the advantage ..when i called customer care they toid me that after 7 dec u will given the benefit..but this time also i was cheated and my no..was closed on 28 dec 2011 due to overbilling..i also complaint to MR.MITHUN in nodal office but he also cheated me..first he told me to pay rs 200 and my no..will start ..when i paid that amount then he told that i have to pay the whole billl..i m not in a position to pay a bill of rs 1500.. so i changed my no..i was given suggestion that my complaint will be corrected but it was not done ..now i m getting phone calls from reliance they are forcing to pay the whole billl..now i m going to "consumer forum " against reliance..kindly resolve my complaints as soon as possible ..my present no.. is [protected]
thanku
raman
Internet Connection — Not providing committed Services
Dear Sir,I have purchase a internet connection on 29th of feb 2012 and my login ID [protected] and the company activated my connection on 3rd march 2012 and after that i have lots of problem facing to brosing consern and i am complaint in customer care many of time. but they provide my a satisfaction of my problem
Reliance — Commitment not completed
Dear Sir,i have purchase 10 gsm postpaid connection from reliance...
company dsa told me that if i have purchase 10gsm postpaid connections then he will provide me two premium numbers...
but till now he dont give me premium numbers..... as per her commitment...........
my no. is [protected]
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
RCOMcare,
Please make sure that you've read my complaint carefully, in which I've explicitly mentioned (multiple times) that I've already raised this issue with your customer service team (multiple times). The problem is not me getting in touch with your customer service, the problem is the lack of commitment from your people and persistence of my problems. I want a written assurance on a date when this issue will get resolved from Reliance communication which I can upload at this place and expose your lack of commitment.
Please make sure that you've read my complaint carefully, in which I've explicitly mentioned (multiple times) that I've already raised this issue with your customer service team (multiple times). The problem is not me getting in touch with your customer service, the problem is the lack of commitment from your people and persistence of my problems. I want a written assurance on a date when this issue will get resolved from Reliance communication which I can upload at this place and expose your lack of commitment.
Hi RCOMcare,
We were having the same issues since the very beginning when we installed Reliance Brodband. We called up many times regarding the same but we never heard back. Due to the same we lost our interest in paying the bill and ur people came to our doorstep for collecting the bill.
Its really sad that that u guys can come for collecting the bill but while asked about net u guys are even more silent than our dear Manmohan Singh. :X
Regards,
Truly Unsatisfied Customer
We were having the same issues since the very beginning when we installed Reliance Brodband. We called up many times regarding the same but we never heard back. Due to the same we lost our interest in paying the bill and ur people came to our doorstep for collecting the bill.
Its really sad that that u guys can come for collecting the bill but while asked about net u guys are even more silent than our dear Manmohan Singh. :X
Regards,
Truly Unsatisfied Customer
RCOMcare,
Just an FYI, its 2.24 p.m. on 15th July right now, and the issue of internet not working is not yet resolved. Another instance where Reliance Communications could not deliver on its commitments to us.
Just an FYI, its 2.24 p.m. on 15th July right now, and the issue of internet not working is not yet resolved. Another instance where Reliance Communications could not deliver on its commitments to us.
RCOMcare,
Its 12.15p.m. on 16th July and the internet is still not up. I called at your customer service at 7.38p.m. and here's what happened
1. I was connected to your executive at 7.45p.m.
2. He asked me about the issue, I told him this issue.
3. He told me internet would be up till 8p.m.
4. I said that I don't care about what you people say anymore, I just want to cancel my connection.
5. He forwarded my call to cancellation department.
6. Cancellation department picked up my call at 8.5p.m. Internet was still not up.
7. He asked me why I want to cancel my connection and told me the connection would be up till 10p.m. (TWO TIMINGS IN THE SAME CALL)
8. I raise the cancellation request anyways. Request ID is[protected]
I want to ask the admins of this website that "what’s the purpose of this website?" Are you going to help me with any legal proceedings that I can do. Or it’s just for big conglomerates to tell its consumers "Sorry for the inconvenience caused" even though when they don't mean it.
I'm damm sure that now if I refuse to pay my last bill (which is totally justified, provided what I've been through), I'll be received hundreds of calls from Reliance to pay my dues. They'll try each and every method to recover the money. They'll threaten torture and mentally harass me till I don't give them the dues. And since Reliance is such a big company and I have neither the time nor the resources to fight with them, I'll end up paying them the dues. Is there any solution to this domination of big companies? Should this website have a role to play in getting the consumers justice?
I'm depressed with the way ADAG Reliance's company has cheated us.
Its 12.15p.m. on 16th July and the internet is still not up. I called at your customer service at 7.38p.m. and here's what happened
1. I was connected to your executive at 7.45p.m.
2. He asked me about the issue, I told him this issue.
3. He told me internet would be up till 8p.m.
4. I said that I don't care about what you people say anymore, I just want to cancel my connection.
5. He forwarded my call to cancellation department.
6. Cancellation department picked up my call at 8.5p.m. Internet was still not up.
7. He asked me why I want to cancel my connection and told me the connection would be up till 10p.m. (TWO TIMINGS IN THE SAME CALL)
8. I raise the cancellation request anyways. Request ID is[protected]
I want to ask the admins of this website that "what’s the purpose of this website?" Are you going to help me with any legal proceedings that I can do. Or it’s just for big conglomerates to tell its consumers "Sorry for the inconvenience caused" even though when they don't mean it.
I'm damm sure that now if I refuse to pay my last bill (which is totally justified, provided what I've been through), I'll be received hundreds of calls from Reliance to pay my dues. They'll try each and every method to recover the money. They'll threaten torture and mentally harass me till I don't give them the dues. And since Reliance is such a big company and I have neither the time nor the resources to fight with them, I'll end up paying them the dues. Is there any solution to this domination of big companies? Should this website have a role to play in getting the consumers justice?
I'm depressed with the way ADAG Reliance's company has cheated us.
RCOMcare,
Just another FYI, if you're still following this post. It's 8.15p.m. on 16th July, the connection is still not up and your customer service is saying that it'll be resolved by 10a.m. on 17th July. What do you have to say on this? Are you sorry? Or are we stupid?
Just another FYI, if you're still following this post. It's 8.15p.m. on 16th July, the connection is still not up and your customer service is saying that it'll be resolved by 10a.m. on 17th July. What do you have to say on this? Are you sorry? Or are we stupid?
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