[Resolved]  BSNL Broadband — Delay in providing broadband connection and arrogant, unprofessional and unethical behavior

Address:

Purulia, West Bengal

Dear Sir,

I would like to inform you that I, Ashoke Kumar Dey, have
applied for new landline connection with broadband facility at my premises at Purulia
on 28.07.2014.I have deposited 1175INR as required(Application number- [protected]).I
was assured verbally by the official concerned that my connection would be
given within next 3 days. I had to call him after 7 days and many times
thereafter to request him for providing my connection. Despite my repeated
requests I have not still been provided the landline and broadband connection.
Today afternoon when I called him(a phone number was given to me at Purulia
BSNL office to contact and arrange connection procedure) he started talking
arrogantly and denied to provide me connection now and shouted that I would not
be able to get it in next 6 months. How does a government employee can delay
and deny my right to get BSNL landline and broadband connection after
depositing required amount of money at BSNL office in such a manner? I am depressed,
dejected and annoyed with BSNL service facility, I tried calling 1504, 1500 but
they didn't take my complaint, I tried calling Purulia exchange numbers and
West Bengal appellate authority phone number, as given in website, but none
received my call.

I request you to take necessary steps for providing me
connection and unprofessional and unethical behaviour so that not only I but
also anyone like me don't feel bothered to avail BSNL facilities in future.

Thanking you,

Faithfully yours,

Ashoke Kumar Dey.