BSNL — Not responding to complaints in spite of regular visit to office or customer care

Address:	Dhanbad, Jharkhand, 826001
Website:	www.bsnl.in/customer-care.html

I am cutomer of BSNL, dhanbad, Jharkhand.I am having problem with my broadband connection form last 5 days. I have registered complaint for the same. Inspite of calling almost 50 times i have not received any attention on my complaint. Customer care tells me to visit the local Bsnl office and when i visit the branch, the staff memebers do not take the matter seriously, instead they make an excuse by saying that they are calling the technition but he is not picking up the phone. I am a postpaid customer, I have to pay a fixed amount of bill . I have not been able to use the facility from last five days and still counting. BSNL is a government organisation and it should respond to after sale service even more efficiently than the private companies. I have request to concerned authority to look forward into the matter as soon as possible and provide me with valuable sujjestion. I need a compensation for my loss also. Today I called customer care and i got a reply that, that technition is not responding to us, so we cannot send men and I shuld visit the branch office . A big question arises than what is the need of customer care if they cannot even entertain you complaints.
Government officials should not take their work for granted. I am also a government officer thats why its very sad to see people neglecting just because they are having their job security. I am providing my docket no. [protected].
hoping to get response for this message.