[Resolved]  BSNL — Received a call from a BSNL personnel asking for my baking details

Address:

Bangalore, Karnataka

Hi, I had registered a complaint on 10-January-2015 regarding an unsuccessful transaction of my BSNL Landline bill payment performed on 26 December 2014 in both consumer complaint forum and BSNL portal. On the same day i.e 10-January-2015, I received a call from a person named Rajeev- EMP ID-RAJ7759817, claiming to be from BSNL. Initially he asked me for my Debit card Number, then my bank account Number. Then came a point where he asked me to add 4 numbers, i.e 12, 35, my ATM PIN, 824 and asked me to sum up the above numbers and tell him the same. when I declined to give the sum of all these numbers as it would clearly disclose my ATM pin he urged the same by giving his name and his BSNL Employee ID. Then he asked me to hold on for 5 mins. by that time i had received a message from SBI telling that there was an OTP generated for 3D secure registration and another message that my Transaction at POS is declined since my account is locked. when asked him regarding the same he said all these details were for the refund of my money. After 3 minutes he asked for the balance in my account and when i declined in tellin the same he said refund cannot be done on maestro card and would support only visa card and asked if I could give the same information on any visa card or of my family members card. when I declined for the same he said he cannot refund the amount at all and cut the call without any other word. My concerns with respect to such behaviour. 1. What is the need to ask for my Debit card Number and my PIN. 2. To transfer any amount to a particular bank why do you have to register the concerned persons account for 3D secure registration. 3. What is the need to ask for my balance in the account and the transactions that I have made from the account? 4. I have made a lot of payments online and whenever there was an unsuccessful transaction, the amount would get credited to the same bank account within maximum of 7 days without any such enquiries? why only BSNL follows such rules? 5. Even if this person is from BSNL, how far is it right to ask ur customer their private banking details which the bank itself does not encourage us in sharing it? 6. If there is any illegal transaction made from my account, who is responsible and whom should I go seeking for Help. BSNL Personnel contact No. - [protected] BSNL Personnel Name - Rajeev BSNL Personnel Emp ID - RAJ7759817 BSNL transaction Reference no as given by the person - 3510 I have attached the screen shot of the declined transaction made by the BSNL personnel Please help me out on this. Thank You ~Chaithra Karanth