BSNL — Rude behavior, harassment, discrimination, false info. provided

Address:

Hyderabad, Andhra Pradesh

My name is Chandrashekar Sethuraman from Begumpet, Hyderabad with[protected]. I have the broadband unlimited service for the last 3 years. For the last 3 weeks, I have been facing the problem of disconnection and each time I raise a complaint, the customer care rep. till the senior management are very rude in replying and finally the only excuse they give is that the server in this area is faulty. I have checked with other customers in my area and they don't have this issue but as I have raised this issue with the Central Telecom Ministry, the Sr. Management are ON PURPOSE trying to ignore, harass and discriminate me and they have gone to the extent of replying to the Central Ministry stating that my broadband is working fine and that I am satisfied. It is so very sad and unfortunate that instead of resolving this issue, BSNL is trying to ill-treat its old customer (we have the phone connection for the last 14 years or so) and also keep saying that no action can be initiated against any of their staff as it is not a Government department anymore. None of the staff tell their name nor able to speak in English but only speak in Telugu, which I feel is discrimination. I have spoken with Mr. Harilal (in-charge of Broadband service in our area) multiple times but the AGM it seems doesn't want to speak with me as he feels that I have raised this issue with the Central Ministry and it was these people who have sent out info stating that my net is working and that I am happy now. I also have spoken with the GM Mr. Arvind but so far there seems to be no resolution that I can see. Please help me out as to how I can proceed further as I feel that I am being harassed, discriminated, ignored on purpose by BSNL even after paying Rs.900 per month.