Busindia — my one month advance ticket was cancelled but bus service available on that day

Address:

No-8,9, West Avani Moola Street, Madurai-625001. Ph: 0452 4373314, 91-7373701559, Mail: [email protected], 560076

I booked a ticket from bangalore to madurai for diwali (25-oct-19) visit a month in advance, i. E. On 25-sep-19 online, with madurai radha travels (Through their website). There are 4 tickets for rs. 1260/- per ticket. (No.: mrt[protected] dated: 25-sep-19 12:13 am)

On 22-oct-19 at around 17:57 pm i have received a message that the bus service was cancelled due to some unavoidable reasons and it states that refund amount was already initiated, but i have not received, yet.

At the same time the cancelled bus service was scheduled to operate on that day (25-oct-19) on the same route with increased cost of rs. 1904/- and all the tickets were sold out with higher rate.

So, from this what i understood was, my ticket was cancelled because i booked at lower rate a month in advance.

As it was cancelled at the last moment of my planned journey to my home town, i am not able to get ticket from any other bus as either the cost of the ticket is more than rs. 2000/- or number of seats availability are very less.

This forced me to either opt of self drive of my car or plan for other high cost journey or cancel my trip. Because of that my & all my family members interest and other planned activities were disturbed and we were forced to look for other alternate like getting additional leave from office, school and to get ticket for higher cost.

I am not sure, to whom we can raise our complaint as we are not able to reach the bus operator.

I feel it's totally unethical and just because of cost, they disturbed the planned visit of my family.

Please look into this problem and help to get some update. Hope it shouldn't happen to any other passengers.

Thanks & regards
R. Bharathy