Bussan Auto Finance India [BAF] — Not getting loan clearance papers

Address: 577204

I have cleared my bike loan about two months ago, your agent has came to my house and picked up the money becouse i cleared my loan 6months earlier than givin period. your agent collected money from us and he had gave us Rs.500 discount on the spot but he dint got any permission for giving discount from agency (shree agency, shimoga) its his fault and noe its been two months i dint got clearation paper. It is really frustrating i had paid
18, 978 rupees my remaining loan amount was Rs.19479. So if he asked me to pay another five hundred i would have payed then but its been two months he is playing with me. He is not picjing up my call so please invesicate this and take some serious action on this. if your Is not getting clearation paper after clearing all the loan it is really disapointing. I have attached parers which your agent had give us while giving clearation miney your agent name was prasanna.